Privacy Policy

1. Information We Collect

We collect only the information required to provide, improve, personalize, and maintain the safety of our services.

1.1 Account Information

When you create an account or use our services, we may collect:

• Name
• Age
• Phone number
• Profile picture (optional)
• Short profile description or “about user” information (optional)
• Learning preferences or interests

This information helps us create and manage user accounts, provide age-appropriate experiences, personalize learning content, improve user experience, and prevent misuse of the Platform.

1.2 Device and Technical Information

We may collect limited device-related information, including:

• Device platform
• Device model
• Operating system version
• Application version
• Language and locale settings
• Screen size
• Device performance information

This information helps us identify and fix technical issues, improve application stability, optimize performance across devices, and provide a better user experience.

1.3 Learning Activity and Usage Information

To provide learning services, we may collect information related to your activity on Karakbit, such as course progress, learning interactions, quiz or activity responses, and feature usage.

This helps us maintain progress tracking, personalize learning, and improve our educational experience.

1.4 AI Conversations and User Inputs

Karakbit may provide AI-powered learning features where users can interact through text, voice, or other inputs.

We securely store conversation data to provide conversation history, maintain service functionality, monitor and improve safety standards, detect and prevent harmful or inappropriate content, and improve the quality and reliability of our services.

We do not sell your conversations or use private conversations for third-party advertising.

1.5 Voice, Images, and Uploaded Content

Some features may allow users to provide voice input, images, files, and other learning-related content. Such information is processed only to provide the requested functionality and improve the user experience.

Users should avoid uploading unnecessary personal or sensitive information.

2. How We Use Information

We use collected information to:

• Provide and operate our services
• Personalize the learning experience
• Maintain user accounts
• Provide customer support
• Improve application quality and performance
• Develop safer learning experiences
• Prevent fraud, misuse, or security issues
• Send important service-related communications

Where permitted, we may also send updates about new features, learning content, or offers.

3. Children’s Privacy and Parental Consent

Karakbit is designed with child safety and privacy in mind.

For child users:

• Account creation and usage should happen with parental or guardian consent
• We aim to collect only information required for educational services
• We do not knowingly collect unnecessary personal information from children
• We do not sell children’s personal information

Parents or legal guardians may contact us to review their child’s information, request corrections, or request account or data deletion.

4. Google Play Families Policy

Karakbit aims to provide a safe and age-appropriate experience for children and families.

Our application is designed considering Google Play Families Policy requirements related to child safety, appropriate content, privacy protection, and responsible data handling.

We do not knowingly collect, share, or use children’s information in ways inconsistent with applicable child safety requirements.

5. Sharing of Information

We do not sell, rent, or trade users’ personal information.

We may share limited information only when required:

• To operate and provide our services
• With trusted service providers assisting our Platform
• To comply with legal requirements
• To protect users, our Platform, or prevent misuse

Service providers are allowed to access information only as necessary to perform services on our behalf.

6. Third-Party Services

Karakbit may use trusted third-party services for purposes such as application hosting, analytics, crash reporting, communication, and payment processing.

These services may process limited information according to their own privacy practices. We encourage users to review applicable third-party privacy policies.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to remember user preferences, improve website performance, understand usage patterns, and enhance user experience.

Users can manage cookie preferences through browser settings. Some features may not function properly if cookies are disabled.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, and modification.

Security measures may include controlled access, secure storage systems, and technical safeguards. However, no internet-based service can guarantee complete security.

9. Account and Data Deletion

Users or parents/legal guardians may request account deletion at any time.

You can request deletion by emailing support@karakbit.com.

For security reasons, we may verify your identity before processing the request. Once verified, your account will be scheduled for deletion, you may recover your account within 30 days by logging back in, and after the recovery period, associated account data will be permanently deleted from active systems.

Some information may remain temporarily in backups or where retention is required by law, security, or fraud prevention obligations.

10. Data Retention

We keep personal information only for as long as required to provide our services, maintain user accounts, meet legal obligations, resolve disputes, and maintain safety and security.

When information is no longer required, we delete or anonymize it.

11. User Rights

Depending on applicable laws, users or parents/guardians may request access to personal information, correction of inaccurate information, deletion of account or personal data, and withdrawal of consent where applicable.

Requests can be submitted through our contact details.

12. Communication Preferences

We may contact users or parents regarding account updates, important notifications, support requests, learning-related updates, and service announcements.

Users may opt out of promotional communication where available.

Important service-related messages may still be sent.

13. International Users

If you access Karakbit from outside India, your information may be processed and stored according to applicable Indian laws and service requirements.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, legal requirements, or security improvements.

Updated versions will be published on our Platform. Continued use of Karakbit after updates means acceptance of the revised Privacy Policy.

15. Grievance Officer and Contact Information

For questions, concerns, corrections, or data-related requests, you may contact:

• Grievance Officer: Arun
• Email: support@karakbit.com
• Website: https://www.karakbit.com/

We will make reasonable efforts to respond to requests within an appropriate timeframe.